ecoachsoftware support
Quick answers, practical guidance, and transparent updates — built for skating coaches.
Frequently asked questions
Short answers to the questions coaches ask most often. (This list will grow as we roll out.)
Does ecoachsoftware work on any device?
Yes — it runs in your browser on PC, Mac, iPhone, and Android. No installs required.
How long does monthly invoicing take?
Most coaches can generate their monthly invoices in under 5 minutes once lessons are entered.
How do I send invoices to parents?
Generate and download named & numbered PDF invoices, then email them using Gmail, Outlook, Apple Mail, etc.
Can I edit lessons after entering them?
Yes. Edit lesson entries anytime, then regenerate invoices as needed.
Where do PDFs get saved?
PDFs download to your device. You can store them anywhere (iCloud, Google Drive, Dropbox, or local folders).
What if I can’t log in?
Double-check your login email and password. If you still can’t access your account, contact support below.
Contact support
One support channel keeps things fast and organized. Please include screenshots if relevant.
support@ecoachsoftware.com
Response time: within 24 hours (Mon–Fri).
What to include
- What you were trying to do
- What you expected to happen
- What actually happened
- Any error message you saw
Release notes
Clear updates so you always know what changed. Latest first.
Beta — February 21, 2026
- Updated website messaging: built for skating coaches, by skating coaches
- Emphasized any-device access (PC/Mac/iPhone/Android)
- Clarified “monthly invoices in under 5 minutes” workflow
- Refined pricing presentation (Founding Coach + Professional)
- Added dedicated Help/FAQ/Release Notes page